Privacy Policy

Last Updated: January 8, 2025

1. Introduction

Welcome to CV & Cover Letter Generator ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Upload CV/resume files
Enter job descriptions
Use our CV and cover letter generation services
Contact us for support

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website, including:

IP address (anonymized when Google Analytics is used)
Browser type and version
Operating system and device information
Pages visited and time spent on each page
Referring website and traffic sources
User interactions with our tools and features
Geographic location (country and city level)
Session duration and page performance metrics

Cookie Consent: Most automatic data collection only occurs after you accept our cookie consent banner. Essential website functions work without cookies, but analytics and advertising require your consent.

3. How We Use Your Information

We use the information we collect to:

Provide and maintain our CV and cover letter generation services
Generate tailored CVs and cover letters based on your inputs
Improve our website performance and user experience
Analyze website usage patterns and feature effectiveness
Respond to your inquiries and provide customer support
Send you technical notices, updates, and service communications
Detect and prevent technical issues and security threats
Comply with legal obligations and protect our rights
Develop new features and enhance existing functionality

Analytics and Improvement: When you consent to cookies, we use Google Analytics to understand how users interact with our service, which helps us improve the user experience and develop better features.

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

With your explicit consent
To comply with legal requirements
To protect our rights and safety
In connection with a business transfer

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

6.1 CV and Job Description Data

Uploaded CV files and job descriptions are processed immediately and deleted from our servers after processing. We do not store your CV content or job descriptions.

6.2 Analytics Data

Google Analytics data is retained according to Google's data retention policies:

User and event data: 26 months (can be configured)
Aggregated reporting data: No automatic deletion
You can request deletion of your analytics data

6.3 Contact Form Data

Information submitted through contact forms is retained for up to 3 years for customer service purposes.

6.4 Cookie Data

Most cookies expire automatically (see Cookie section for specific timelines). Local storage data remains until you clear your browser data or change your preferences.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Here's how we use different types of cookies:

7.1 Essential Cookies

These cookies are necessary for the website to function and cannot be switched off. They include:

Cookie consent preferences
Session management for file uploads
Security and fraud prevention

7.2 Analytics Cookies (Requires Consent)

We use Google Analytics 4 cookies to understand how visitors use our website:

_ga: Distinguishes unique users (expires in 2 years)
_ga_*: Contains session and campaign data (expires in 2 years)
_gid: Distinguishes unique users (expires in 24 hours)
_gat: Used to throttle request rate (expires in 1 minute)

7.3 Advertising Cookies (Requires Consent)

Google AdSense may use cookies to serve relevant advertisements based on your interests.

7.4 Local Storage

We use browser local storage to save your preferences such as:

Cookie consent choices
Saved job descriptions (stored locally only)
User interface preferences

7.5 Managing Cookies

You can control cookie settings through:

Our cookie consent banner (appears on first visit)
Your browser settings
Third-party opt-out tools

Note: Disabling cookies may limit some website functionality.

8. Third-Party Services

8.1 Google Analytics

We use Google Analytics 4 (GA4) to analyze website usage and improve our services. Google Analytics collects information such as:

Pages you visit and time spent on our site
How you arrived at our site (search engines, direct links, etc.)
Your approximate geographic location (country/city level)
Device and browser information
User interactions with our CV generation tools

Data Collection and Consent: Google Analytics only operates when you accept our cookie consent banner. We have configured it to:

Anonymize IP addresses to protect your privacy
Not collect personally identifiable information
Respect your cookie preferences
Allow you to opt-out at any time

Custom Events Tracking: We track specific events to improve our service, including:

File uploads (file type and size, but not content)
CV generation usage and success rates
Download activities (format preferences)
Feature usage patterns
Error tracking for service improvement

You can learn more about Google Analytics privacy practices at Google's Privacy Policy.

Opting Out: You can opt out of Google Analytics by:

Declining cookies in our consent banner
Installing the Google Analytics Opt-out Browser Add-on
Adjusting your browser settings to block analytics cookies

8.2 Google AdSense

We use Google AdSense to display advertisements. Google may use cookies to serve ads based on your visits to our site and other sites on the Internet. You can opt out of personalized advertising by visiting Google's Ads Settings.

8.3 Other Analytics Services

We may use additional third-party analytics services to understand how our website is used and to improve our services. These services operate under similar privacy principles as described above.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to access: Request copies of your personal information
Right to correct: Request correction of inaccurate information
Right to delete: Request deletion of your personal information
Right to restrict processing: Request limitation of how we process your data
Right to data portability: Request transfer of your data to another service
Right to object: Object to processing of your personal information
Right to withdraw consent: Withdraw consent for cookies and analytics at any time

9.1 Managing Analytics Data

For Google Analytics data, you can:

Opt out using our cookie consent banner
Install Google's browser opt-out add-on
Request data deletion through Google's privacy tools
Contact us to request removal of your analytics data

9.2 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the Contact section. We will respond to your request within 30 days.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: info@simplelpa.co.uk
Contact Form: Contact Page